Warranty Policy

Mellow-Home Warranty Policy

We work hard to deliver perfection, but sometimes life happens. If you spot a fault in the materials or a manufacturing defect, we’ve got you covered.

Mellow-Home Warranty Against Defects

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your rights under the Australian Consumer Law, we warrant that the products we supply will be free from defects for the following periods:

• Beds: 5 years

• Mattresses: 10 years

• Sofas: 5 years

How to Make a Claim
Complete the form below or email support@mellow-home.com.au. We’ll help you get your claim sorted quickly.