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We take your safety seriously! All of our mattresses undergo rigorous testing and meet the requirements of the Cigarette Smoldering Test (16 CFR Part 1632) and the Open Flame Test (1633-Federal flammability), ensuring they’re safe for your home.
And yes, our foam is CertiPUR-US® certified! That means our memory foam is made without harmful substances, so you can sleep soundly on the healthiest of materials. Here's what you can count on:
• No ozone-depleting substances
• No PBDEs, TDCPP, or TCEP (“Tris”) flame retardants
• No mercury, lead, or heavy metals
• No formaldehyde
• No phthalates regulated by the Consumer Product Safety Commission
• Low VOC (Volatile Organic Compound) emissions for cleaner indoor air quality (less than 0.5 parts per million)So, you can rest easy knowing that your Mellow-Home mattress is as safe as it is comfy!
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Our memory foam is designed to remember the good stuff—like your unique sleep style—and forget the bad, like unwanted odors! We use BioFoam®, made with natural ingredients that are both kind to you and the planet:
• Green tea extract for a fresh, calming touch.
• All-natural charcoal to absorb moisture and keep things fresh.Plus, all our foams are CertiPUR-US® Certified, so you can rest easy knowing they meet the highest standards for durability, performance, and safety. Sweet dreams, worry-free! 😊
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When you order on mellow-home.com.au, we’ll process it within 2 business days. From there, delivery takes 3–7 business days for metro areas and up to 10 business days for regional spots. We’ll do our best to get your goodies to you as quickly as possible!
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In Australia, our products come with guarantees that can't be excluded under the Australian Consumer Law. If your product has a major failure, you’re entitled to a replacement or refund, along with compensation for any other reasonably foreseeable loss or damage. If the goods fail to be of acceptable quality but don’t have a major failure, you're still entitled to have them repaired or replaced.
On top of your rights under the Australian Consumer Law, we also offer the following warranties:
• Beds: 5-year warranty
• Mattresses: 10-year warranty -
We want you to LOVE everything from Mellow Home, and we understand that sometimes it takes a little time to decide. That’s why we offer a super-friendly 365-Night Trial on all products purchased from mellow-home.com.au! You’ve got 365 nights from delivery to see if it’s the perfect fit for you.
If you’re not completely satisfied, just reach out to us at support@mellow-home.com.au. To make sure everything goes smoothly, please ensure the product is in good condition—no drool, stains, or mystery smells—and includes all necessary documents (like proof of purchase). We’ll be happy to help with a refund or exchange! We're here to make sure you're totally happy with your Mellow experience!
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If you’ve placed your order through mellow-home.com.au, you can cancel items or entire orders that haven’t yet entered the shipping process. Simply give us a call at 1800 695 128 or send us an email at support@mellow-home.com.au,
and we’ll help you out!
Warranty claim
Grab your proof of purchase and begin your warranty claim for a refund or replacement.
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Mon - Fri: 9AM - 5PM