You can reach us via email at support@mellow-home.com.au or through our contact form.

We aim to respond within 1–2 business days, usually sooner.

Got a quick question? Check the FAQ first—we might already have the answer ready.

Oh yeah! We’ve partnered with AfterPay to provide flexible payment options.

Whether you’re in the heart of Sydney or tucked away on a coastal road somewhere in WA, we offer free shipping Australia-wide. No minimum spend, no tricky fine print—just simple, straightforward delivery at no extra cos

When you order on mellow-home.com.au, we’ll process it within 1 business days. From there, delivery takes 3–7 business days for metro areas and up to 10 business days for regional spots. We’ll do our best to get your goodies to you as quickly as possible!

Don’t worry—If no one’s home, the courier may leave the item in a safe spot if it’s considered secure. If that’s not possible, a redelivery will usually be attempted the next business day, or you’ll be given the option to reschedule. Since most of our items are bulky, we recommend making sure someone is home to receive the delivery.

Yes! At checkout, you’ll see a field where you can leave delivery notes—like “leave by front door” or “gate code is 1234.” While we pass those on to the courier, final decisions (like safe access or weather protection) are up to them.

You're welcome to request a preferred delivery date—just leave us an order notes.
We'll do our best to accommodate it. However, delivery timing is ultimately at the courier's discretion and cannot be guaranteed 100%.

Not at the moment. We’re focused on making delivery fast and seamless across Australia. For now, we don’t ship outside the country.

In Australia, our products come with guarantees that can't be excluded under the Australian Consumer Law. If your product has a major failure, you’re entitled to a replacement or refund, along with compensation for any other reasonably foreseeable loss or damage. If the goods fail to be of acceptable quality but don’t have a major failure, you're still entitled to have them repaired or replaced.

On top of your rights under the Australian Consumer Law, we also offer the following warranties:
• Beds: 5-year warranty
• Mattresses: 10-year warranty

We want you to LOVE everything from Mellow Home, and we understand that sometimes it takes a little time to decide. That’s why we offer a super-friendly 365-Night Trial on all products purchased from mellow-home.com.au! You’ve got 365 nights from delivery to see if it’s the perfect fit for you.

If you’re not completely satisfied, just reach out to us at support@mellow-home.com.au. To make sure everything goes smoothly, please ensure the product is in good condition—no drool, stains, or mystery smells—and includes all necessary documents (like proof of purchase). We’ll be happy to help with a refund or exchange! We're here to make sure you're totally happy with your Mellow experience!

No worries — it’s still eligible under our 365 Comfort Guarantee.

While we can’t accept physically expanded mattresses back (they're just a little too big and squishy for return travel), we’ll guide you through a feel-good way to complete your return — by donating or responsibly disposing of it. Once you send us proof, we’ll get your refund sorted.

🌟 Option 1: Donate it

We love when a comfy mattress gets a second life! You can donate to a local non-profit like:

• Salvation Army
• Goodwill
• Habitat for Humanity
• Red Cross
• Local shelters or churches

Just make sure to get a donation receipt or proof of drop-off. Then, send it to our team at support@mellow-home.com.au, and we’ll take care of the refund.

♻️ Option 2: Recycle or responsibly dispose

Can’t donate? No worries. You can dispose of your mattress through:

• Your local council’s bulk waste or recycling program
• A mattress recycling center
• A furniture pickup service in your area

We’ll need either:

• A disposal receipt with the location’s name and contact info
• Or a photo of the mattress being picked up or dropped off

Email us at support@mellow-home.com.au with the proof, and we’ll get your refund rolling.

🗑 Option 3: Last resort? Curbside

If all else fails and you need to place your mattress curbside or in a large bin, snap a photo of the mattress in its final resting place and send it to us.

We’ll still honour your return — promise.

We’ll do our best. If your order hasn’t been packed or dispatched yet, we may be able to help. Just reach out to us as quickly as possible. Once it’s on the truck and en route, it becomes a lot trickier to make changes.
Simply give us a call at 1800 695 128 or send us an email at support@mellow-home.com.au,
and we’ll help you out!

We’re currently an online-only store, so we don’t have a physical retail outlet. However, we offer a 365-day Comfort Guarantee so you can try the product at home with peace of mind.

Not yet—but it’s on our radar. If you're buying for someone else, feel free to reach out and we can help with a workaround.

We take your safety seriously! All of our mattresses undergo rigorous testing and meet the requirements of the Cigarette Smoldering Test (16 CFR Part 1632) and the Open Flame Test (1633-Federal flammability), ensuring they’re safe for your home.

And yes, our foam is CertiPUR-US® certified! That means our memory foam is made without harmful substances, so you can sleep soundly on the healthiest of materials. Here's what you can count on:
• No ozone-depleting substances
• No PBDEs, TDCPP, or TCEP (“Tris”) flame retardants
• No mercury, lead, or heavy metals
• No formaldehyde
• No phthalates regulated by the Consumer Product Safety Commission
• Low VOC (Volatile Organic Compound) emissions for cleaner indoor air quality (less than 0.5 parts per million)

So, you can rest easy knowing that your Mellow-Home mattress is as safe as it is comfy!

It comes down to how you sleep (and what keeps you from sleeping). Side sleepers usually love the pressure relief of memory foam. Hot sleeper? Our cooling range will keep things chill. Need bounce or stronger edge support? Go hybrid.

Still unsure? Try our Mattress Match Quiz — it’s quick, easy, and actually helpful.

You’ll notice it start expanding right away after opening, but we recommend giving it up to 72 hours to settle completely. It’s usually sleep-ready within a few hours, but a bit of patience helps it reach full height and feel.

Absolutely! Every Mellow mattress comes with a free memory foam pillow and Tencel mattress protector — no extra cost, just extra comfort.

None of our mattress covers should be removed, and they are not washable.

Removing the mattress cover could void your warranty, so please always leave the cover on. There is a consumer label sewn into your mattress as a reminder not to remove the cover.

You may spot clean your Mellow mattress with a mild soap and clean towel. It is best not to drench the foam and always use a mattress protector to prevent any liquids from penetrating.

This mattress is expertly compressed and rolled into one box that ships straight to your door. Simply unbox, unroll and this mattress does the rest, expanding to its original shape within 72 hours.

While it may take up to 72 hours for your mattress to fluff up to its full height, it is safe to sleep on the first night. Jumping, walking and sleeping on your mattress actually helps with decompression! Learn more about setting up your new mattress.

No flipping needed—our mattresses are built with a single sleeping surface. Rotating it every few months, though, can help distribute weight more evenly and keep the mattress feeling consistent over time.

If your base has proper slats or support rails, the mattress should stay in place. But if your surface is super smooth or slippery, a non-slip mat or gripper pad underneath can help.

Yes. As long as your base is flat, supportive, and in good condition, you're all set. Slatted bases, platform beds, and ensemble foundations all work well.

The cooling technology in our Mellow mattress is designed to regulate temperature, not just cool you down. During warmer months, it helps dissipate excess body heat. In cooler seasons, it balances rather than exaggerates the cold — so you won’t feel chilled by the mattress.

Unlike active cooling systems, our foam doesn’t create a cold sensation on its own. It simply prevents overheating. That means in Winter, it works with your bedding and room temperature rather than against them. You’ll stay comfortable without losing warmth.

If you live in a particularly cold region, a cozy topper or thermal bedding can enhance insulation without interfering with the mattress’s performance.

We’ve made assembly a breeze! Most of our bed frames come together in under an hour—quick and easy. Plus, we’ve got you covered with all the tools you’ll need, included right in the box. No need to search for a wrench—just assemble, set up, and start enjoying your new comfy spot!

Two people is ideal—especially for queen and king sizes. Assembly’s easy, but having a second pair of hands makes it smoother (and faster).

We do have weight limits—think of them as friendly guidelines to keep your bed feeling sturdy and secure. Here’s the breakdown:
• Single – King Single: 158 kg
• Double – King: 317 kg

These limits are for you and your cozy setup, excluding the weight of the mattress.

Our frames come with flat, evenly spaced wooden slats for consistent support. No bowed or sprung slats—just strong, stable sleep foundations.

We build them to be solid and quiet. With proper assembly on a flat surface, your frame should stay stable and squeak-free. If it ever starts making noise, just check that everything’s tightened up—easy fix.

To keep your bed frame looking its best, simply spot clean with a damp cloth when needed. Avoid using harsh chemicals or soaking the frame to maintain its finish and durability.

Not at all! While our bed frame is the perfect companion for a Mellow mattress, it can also accommodate other mattresses. Here are the recommended mattress size dimensions for each frame:

Single: Up to 190.5 cm L x 91 cm W

King Single: Up to 203.5 cm L x 105 cm W

Double: Up to 190.5 cm L x 138 cm W

Queen: Up to 203.5 cm L x 152 cm W

King: Up to 203.5 cm L x 183 cm W

Absolutely. Our frames are designed to stay sturdy across different flooring types. For delicate floors, you might want to add felt pads or a rug for extra protection.

No tools are required for assembly. So you can get to sitting comfy even quicker!

Our sofas are made with performance fabric, so keeping them clean is a breeze! Simply use a mild detergent and a damp cloth to wipe away any spills or dirt. Easy to clean, easy to love!

The seat covers on our sofas and sling armchairs are not removable for machine washing. They’re fitted to stay sleek and secure.

Spill something? Act fast—blot gently to remove surface moisture, then spot clean with warm soapy water and a soft cloth. Let it air dry fully before using again. And a quick tip: avoid direct sunlight to help keep the fabric looking fresh.

Our sofas and armchairs are made with tightly woven, durable fabric that stands up well to everyday use—including pets who think the furniture belongs to them (we get it). While they’re not officially classified as pet-proof, the upholstery is easy to clean and holds up nicely against light fur and the occasional paw print. Just a heads-up: no fabric is totally scratch-proof, so if your pet’s claws are sharp, we recommend using a throw or cover for added protection.

Each model has its own curated fabric selection—neutrals, textures, the occasional deep tone. We don’t do full custom upholstery (yet), but we’re always updating styles based on what people love most.

We use durable, easy-care upholstery fabrics designed to hold up to daily life—lounging, stretching, movie marathons. Light wrinkling or pilling can happen over time (as with most fabric furniture), but with regular fluffing and care, everything stays in great shape. As for fading? Keep it out of direct sunlight and you’ll be good.

Each Mellow product page includes detailed dimensions, so we recommend measuring your space carefully before ordering. Don’t forget to check doorway and hallway widths too—especially if you live in an apartment or have tight access points.

Most of our sofas and armchairs sit in the medium-firm range—soft enough to sink into, supportive enough to hold their shape. It’s that comfy middle ground. If a model leans firmer or softer, we’ll always call it out in the description.

Currently, we don’t offer swatches. But every product page includes close-up shots of the fabric so you can get a sense of texture and colour in natural light. If you’re unsure, reach out—we’re happy to help guide you.